Terms & Conditions for NVI International Limited Online Educational products (including DVD’s and other electronic media such as audio)
Conditions of Use & Sale
Welcome to NVI International Limited, NVI International Limited provide access to the nviinternational.com website (the “Site”) and sell products to you subject to the conditions set out on this page.
Please read these Terms and Conditions (the “Terms”) carefully before using the website. By using the Site, and purchasing products through this Site you signify your agreement to be bound by these conditions. They form a contract between you and NVI International Limited (“NVI”, “Us”, “We” or “Our”) for the sale of educational products. NVI International is a company registered in England and Wales (Company No.6267525) whose registered office is at c/o The McCay Partnership, Financial House, 14 Barclay Road, Croydon, Surrey, CR0 1JN. Our VAT registration is number 911662049.
Your Use of the Site
You shall not use the Site for any illegal or immoral purpose, or link this Site to any other site without our prior written consent. You agree that you are responsible for your own communications and that you will not post, disseminate or transmit any content that contains personally identifiable information belonging to minors; or contains virus or other harmful component or message.
Prices
The prices payable for the products that you order are clearly set out on the Site. All prices are expressed inclusive/exclusive of any VAT payable. Every effort is made to ensure that prices shown on the Site are correct. In the unlikely event that an error is made in the price shown on the site, We will not be liable to supply the product to you at the stated price. In those circumstances, We will not dispatch the item but will notify the correct price to you so you can decide whether or not you wish to order the product at that price. Product information is included on the site and if there is anything which you do not understand, or if you want more information, please contact our offices.
Availability
Items shown on the Site will be in stock unless we tell you otherwise on the Site. However, occasionally We may be unable to supply a particular item. If we are unable to dispatch the item we will notify you.
Acceptance
There will be no contract of any kind between you and us unless and until you receive confirmation from us that the goods are being dispatched. Your order is an offer to buy from us. Nothing that We do or say will amount to any acceptance of that offer until We actually confirm that the goods are being dispatched. At any point up until then, We may decline to supply the goods to you without giving any reason.
Age Restrictions
You must be of appropriate age to order and receive the products, e.g. Books, Audio or DVDs. If you are ordering a product for any other person, you confirm that the intended recipient of the order is of the appropriate age to view or listen to the product ordered. If a child watches or listens to an age-restricted title when they are not of the relevant age, they may become upset by the content of such title. NVI International urges you to act responsibly therefore when choosing a product for viewing by someone else in your household.
Delivery
We shall deliver the products to the delivery address that you supply, provided this is a valid address, validity determined by Royal Mail or equivalent. We aim to deliver your order to you in one single delivery (subject to availability) and as quickly as possible. In addition products such as DVD’s or Audio products purchased prior to the release date will be posted to you within 8 weeks of receiving your order. Post release date products shall be dispatched within 3 working days. Delivery estimates do not include any delays subject to customs. We will advise you by email if there is likely to be a delay in dispatching your order. The products shall be posted to you by the service as listed on the Site, unless otherwise stated. Any times or dates stated on the Site for delivery are estimates only. We will make all reasonable efforts to deliver products within the time specified, but do not accept liability for any failure to deliver within that time.
Cancellation
You may cancel your order up to 7 days from placing it by contacting us. If the item has not been dispatched We will return any payment to your card. In the event that you cancel your order after the goods have already been dispatched you can refuse to take delivery so that the goods are returned to us and We will refund the price paid to your card. If you have taken delivery you must contact us within 7 days of receipt to organise a return and refund – please see the ‘Returns’ section below. If you do not return the goods within 30 days of your cancellation then, after our reasonable attempts to recover the goods, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site.
Returns
We hope you will be happy with your purchase but should you wish to return any products please return the item Within the 7 day cancellation period, for any reason, or Within 30 days of dispatch to you if the items are damaged, defective or faulty, We will reimburse you for the cost of returning the items up to an amount of £5.00 GBP per item. This does not affect your statutory rights.
Payment
We request payment as set out in the Site. Your credit / debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
Validation Checks
All credit / debit card holders are subject to validation checks and authorisation by the card user. If the Issuer of your payment card refuses to authorise payment to Us, we will not be liable for any delay or non-acceptance of orders. We reserve the right to require further proof of identification, including proof of age, if an order is placed using a debit card.
Customer Queries or Complaints
If you have any queries or complaints concerning your order, the Site, technical problems etc, you can contact us: Telephone: 0844 6697499 (outside of the UK +44 203 3686958) 9 a.m. to 5.30 p.m, Monday to Friday. Email; info@nviinternational.com Post: 5 The Riddings, Caterham, Surrey, CR3 6DW, United Kingdom.
Our Liability to You
We promise that all products will correspond with their relevant description on the Site. That they will be of satisfactory quality and fit for the purpose for which they are sold. We also promise that any service We provide to you will be provided with all reasonable skill and care. We exclude all other express or implied terms, conditions, warranties, or representations whatsoever with regard to the sale of products or any information or service provided through the Site. NVI International shall use all reasonable care in the provision of the services which shall be performed in a professional and timely manner by professional personnel. The liability of NVI International arising from the provision of services, other than liability for death or personal injury caused by the negligence of NVI International or its employees acting in the course of their employment, shall not in any circumstances exceed the amount paid by the client for the services. Save in the case of death or personal injury due to Our negligence or where we have acted fraudulently, Our total liability to you for any losses suffered by you will be limited to either the amount paid by you for the purchase of the product or the provision of a replacement copy of the product concerned (at our sole discretion). We accept no liability for any indirect or consequential loss or damage, however caused, even if foreseeable. The above limitations on Our liability do not affect your non-excludable statutory rights as a consumer. We exclude all liability to the extent permitted by law, for any costs, losses or damages resulting from or related to your use or attempted use of products in countries other than the UK. Except in respect of a payment obligation, neither party will be liable for any failure to perform any obligation owed to the other due to causes beyond its reasonable control, for example, industrial disputes, acts of God and technical difficulties.
Your Further Obligations to Us
You agree that you will not use the products for any illegal purpose or for any other purpose prohibited by these Terms. You agree to abide by the terms of any copyright notice contained on any product for example, the prohibition on a) copying of any of the products; b) renting or otherwise supplying them to third parties; or c) allowing minors to view unsuitable material. You must ensure that the health of viewers will not be adversely affected by the viewing of products (for example, epileptics watching films containing strobe lighting). If you breach these Terms your permission to use the Site terminates immediately. We shall not be liable for any loss or damage from the illegal, incorrect or inappropriate use of the products purchased through the Site by you or anyone else.
Confidentiality
Any confidential information relating to you shall be treated as confidential and shall not be disclosed to any person other than employees of NVI International and MGA requiring such information in pursuance of the services.
Copyright
The copyright and all other intellectual property rights in all course materials and products shall remain the sole and exclusive property of NVI International. The Client undertakes not to copy or permit the photocopying of course materials, nor disclose or permit the disclosure or sell or hire the same to third parties, nor use the same for running your own courses.
Waiver and Severance
Any failure, or delay by either party in exercising any right, or remedy under these Terms shall not constitute a waiver of that, or any other, right or remedy. If any provision of these Terms is held to be invalid or unenforceable by any court or other competent authority, all other provision will remain in full force and effect.
Assignment
You agree that We may assign any of Our rights and/or transfer, sub-contract or delegate any of Our obligations under these Terms. These Terms are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.
Variation of these Terms
In the event that We alter these Terms We shall take all reasonable and appropriate steps to notify you of such changes, for example, by prominently displaying the amended version on the Site. If you do not agree to the amended Terms, please do not continue to buy products on the Site.
Entire Agreement
These Terms, together with any Web Site Terms and Conditions and any order form and payment method instructions, if any, contain the entire agreement between you and Us. You acknowledge and agree that you have not entered into these Terms in reliance on any statement or representation of any person other than as expressly incorporated in these terms and conditions.
Notices
All notices shall be given to Us via email at info@nviinternational.com or to you at either the e-mail or postal address you provide during any registration or ordering process or by Us publishing relevant information on the Site. Notice will be deemed received either when an email is received in full (or else on the next business day if it is received on a weekend or public holiday in the place of receipt), three days from the date of posting where any notice is posted to you, or immediately upon publication of any relevant information on the Site.
Governing Law
These Terms are governed by and are to be construed in accordance with English law. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms.
Terms and Conditions For Public and Corporate Training For NVI International Limited Educational Courses
Please read these Terms and Conditions carefully. By booking on one of NVI International Limited Training Programmes you signify your agreement to be bound by these conditions.
1. HOW TO BOOK
1.1. Booking can be made by telephone, post, fax or e-mail. Simply contact our office with details of the course or product you wish to purchase and we will do the rest.
2. PAYMENT
2.1. To secure a booking 50% of the course fees must be paid in advance.
2.2. Full payment must be made 30 days in advance of the course start date and should be accompanied by a completed booking form.
2.3. Company invoices rendered are for settlement within 30 days. The Course Fee is exclusive of any Value Added Tax, which shall be payable in addition by the Customer or Delegate at the rate then prevailing.
3. FEES
3.1. The fees for the course include the tuition, morning coffee and tea plus afternoon tea and coffee.
4. JOINING INSTRUCTIONS
4.1. The Delegate will be sent joining instructions 10 days prior to the course commencing, which will contain details of the location, start times and other relevant details.
4.2. The Customer and/or Individual shall ensure that the Delegate shall have adequate competence, knowledge and skill to interpret and benefit from the Course(s) provided by NVI International Limited.
5. CANCELLATIONS & TRANSFER
5.1 If a Delegate requests a transfer to an alternative course and the request is received within 30 days of the original course start date there will be an administration charge of £100. If a Delegate fails to attend the course all fees are forfeited.
5.2 Bookings are subject to the terms and conditions. Bookings cannot be confirmed until full payment has been received. All requests for cancellations and transfers must be confirmed in writing and will only be accepted if received more that 30 working days before the course. Cancellation or transfer less than 30 and more than 15 working days before the course, 50% of the course fees will be forfeit. Cancellation or transfer received 15 working days or less before the course or if a delegate fails to attend, all of the course fees are forfeit.
5.3 NVI International Limited reserves the right to change dates and venues and to alter the course content, location or cancel any course at any time without liability.
6. COURSE CONFIRMATION
6.1 NVI International aim to confirm the Delegate’s place on the course within 24 hours of receiving the completed form and deposit. If you do not hear from us within a working week please contact our office on: 0844 669 7499 (Outside of UK +44 203 3686958)
7. TRAVEL AND ACCOMODATION
7.1 The Customer or Delegate are responsible for all travel arrangements, accommodation requirements and other costs incurred by the Delegate relating to attendance at NVI International Ltd Course(s).
7.2 NVI International Limited shall have no responsibility for any non-refundable costs arising under Clause 7.1 and resulting from Course(s) scheduling changes or cancellations howsoever arising.
8. RELEASE
8.1 The Delegate hereby consents to the photographing of themself and the recording of their voice and the use of these photographs and/or recordings singularly or in conjunction with other photographs and/or recordings for advertising, publicity, commercial or other business purposes. The Delegate understands that the term “photograph” as used herein encompasses both still photographs and motion picture footage.
8.2 Furthermore the Delegate gives consent to the reproduction and/or authorisation by NVI International Limited or Michael Grinder Associates to reproduce and use said photographs and recordings for use in all domestic and foreign markets.
9. OWNERSHIP AND QUALITY OF INFORMATION
9.1 Legal and beneficial title to all intellectual property rights existing in any documentation, data, know-how, methods and concepts, used or developed by NVI International Limited in providing the services, shall, as between the Customer or Delegate and NVI International Limited, belong to and remain vested in NVI International Limited.
9.2 Under no circumstances may the whole or any part of the Course Materials be produced or copied in any form or by any means or translated into another language by the Customer or Delegate without the prior written permission of NVI International Limited.
9.3 All conditions or warranties (whether expressed or implied by statute or common law or arising from conduct or a previous course of dealing or trade custom or usage or otherwise) as to the quality of the session materials NVI International Limited supply or their fitness for a particular purpose (even if that purpose is made known expressly or by implication to NVI International Limited) are expressly excluded.
10. DATA
10.1 When an order is placed, all personal data provided to NVI International Limited will be used in accordance with data protection laws and our privacy policy. All NVI International Limited courses are certified by Michael Grinder. As such the Customer or Delegate’s data will also be shared with that third party for the use of certification.
11. OUR PROMISE
11.1 NVI International Limited will use all reasonable care and skill in providing the Customer or Delegate the services they order under this agreement, but we do not guarantee any results of the services. As the Customer or Delegate, any decisions you make having received any of our services are your own and you remain wholly responsible for any decisions and actions you take.
12. UNFORSEEN EVENTS
12.1 NVI International Limited are entitled to delay or reduce the level and/or scope of service(s) (including session materials) if we are prevented from or hindered or delayed in obtaining or delivering the services (including session materials) as a result of any circumstances beyond our reasonable control.
13. GENERAL ISSUES
13.1 This agreement is the entire agreement between NVI International Limited and it supersedes any previous agreement between NVI International Limited relating to any services we provide, unless otherwise agreed in writing by us both. We both agree that by entering into this agreement, neither of us has relied on, and is not able to have any remedy, for any statement, promise, representation or understanding (whether it is made negligently or innocently) or any person other than what is expressly promised in this agreement. The only remedy available for breach of the promises in this agreement is for breach of contract. Nothing in this paragraph attempts to limit or exclude any liability for fraud.
13.2 No failure or delay in enforcing any of our rights under this agreement will prejudice or restrict those rights. If we waive our rights to require you to comply with this agreement it will not operate as a waiver or any further exercise of the right and a waiver of any breach will not operate as a waiver of any subsequent breach.
13.3 We both agree that each provision of this agreement is severable and distinct from any other. If any part of this agreement is found to be illegal, invalid or unenforceable in whole or in part, we both agree that the legality, validity and enforceability of the remainder of the agreement is not affected.
13.4 No terms of this agreement are intended for the benefit of any third party, except where expressly stated in this agreement, and we both agree that it is not intended that and the term of this agreement should be enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999. If you choose to make an order, these terms and conditions only apply to that order and not to any future orders.
13.5 The Customer or Delegate shall indemnify and hold harmless NVI International Limited, its officers, directors, agents and employees, from and against all claims, actions, demands, losses, costs, expenses (including, without limitation, all legal fees and disbursements), damages, liabilities and lawsuits arising from any breach of Customer’s or Delegate’s obligations under this Agreement.
13.6 Notwithstanding any other provision of this Agreement, NVI International Limited does not accept liability for any loss of profits, or goodwill or for any special or indirect or consequential damages arising under this Agreement in delivering the Course(s).
13.7 Neither party shall be held in breach of its obligations hereunder (except in relation to obligations to make payments) nor be liable to the other party for any loss or damage which may be suffered by the other party due to any cause beyond its reasonable control including, without limitation, any act of God, failure, interruption of power supplies, failure of a network(s), flood, drought, lightning or fire, strike, lockout, or other industrial disputes (whether involving the workforce of the party so prevented or of any other party), environmental hazards, acts of terrorism, acts or omissions of Government, highway authorities or other circumstances beyond the control of the parties.
13.8 NVI International Limited reserves the right to exclude a Delegate from any Course due to the Delegate’s disorderly conduct or failure to fulfil the prerequisites as published by NVI International Limited or otherwise notified to Delegate. The relevant Course Fee shall remain chargeable to the Customer or Delegate in such circumstances.
13.9 The information, techniques and exercises provided within our training programmes and our website are for educational purposes only.